House of Fashion Bridal Salon in Sacramento, CA Closed now

Reviews about House of Fashion Bridal Salon

• ★ ☆ ☆ ☆ ☆

  July 21, 2019, by Taylor Ross
  PLEASE BEWARE!! My wife went to House of Fashion in September to pick out her wedding dress. Everyone at the store was very nice and helpful when she was there. The problem occurred after the dress was ordered. When she bought the dress she paid in full and was told that the dress would be delivered within 5 to 6 months. They even wrote it on the receipt. My wife waited and when March came around she called to find out when the dress would be in. The people that answered the phone were very rude and could not tell her when the dress would be in. They said a manager would have to call her back. The manager didn't call back until my wife called the store 3 more times. When she did finally call back should told my wife that the dress was not in yet and that she couldn't find out where it was. She said that it should be in by the end of the month. At the end of the month my wife called again and the manager said she didn't know where the dress was. She lied and said that the computer doesn't tell them when the dress would be in. She later told us this wasn't true and that they knew it wouldn't be in until the end of May! Every time my wife got off the phone with her she was in tears. She was extremely rude and said that no one told her 5-6 months and that 8 was normal. I even talked to Allure Bridal and they said that the store was lying that that the dress should have been ready in 4 months. Other bridal salons verified this for me as well. The dress took over 8 months to come in!! It gets worse. When the dress finally came in my wife went to try it on and looked for veils. House of Fashion offered to give her a free veil to make up for the trouble she had been through. They told her they already had a veil on order and that she could have it and guaranteed that it would be the right color. When we went to get it it was white instead of ivory and the manager herself tried to say it was ivory still. My wife knew it wasn't and after she called her out she admitted she lied about the color. My wife was crying and so I asked to talk to the owner who wouldn't talk to me. I talked to the manager and told her my concerns. We talked for a long time and she admitted that they lied about when the dress would be in. She also admitted to not managing the store well and that she needed to do better. I told her that this wasn't the first time and that the reviews were awful. She said she hadn't read them. Who doesn't read their own reviews?? I respect her for admitting it but it was too late. She had already ruined my wife's dress experience. This same problem is all over the reviews so if you want your dress on time DO NOT ORDER from them! They don't seem to take their business seriously and didn't care about us after they took our money.